Request changes
Depending on your licensor and data deliverer you can request support and changes as follows:
Commercial customers with ECMWF as licensor
Users with the Basic or Bronze service package need to contact ECMWF to make the change for them. Please use our Support Portal. If a change increases your data volume, you may be moved to a higher volume band. In this case, a fee will be applied.
Users with the Silver or Gold service package can request a change to their dissemination data via the Product Requirement Editor (PREd).
Commercial customers with a licensor other than ECMWF
Users with a licensor other than ECMWF must contact their licensor to request a change.
Operational issues, outside of UK office working hours
For urgent matters regarding the transmission of files, please check the status page and if necessary, open a ticket. 24/7 Operational support is available for users with the Bronze, Silver and Gold service package.